CLEVELAND, Tenn. (WTVC) — A dog owner from Old Fort, Tennessee took her pup to get groomed at a Petco. After that grooming appointment, the dog’s ear had to be amputated.

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Angela Weeks took her 5-month-old puppy named Baylee to the Cleveland Petco for a haircut. When she left, she said Baylee had two bows in her hair and everything seemed fine.

However, it’s those bows that caused Baylee to lose her ear.

The bows stayed securely in place until Angela said she took them out 3 days after their visit and realized one bow was tied to her puppy’s hair, but the other one was tied to Baylee’s ear.

“She actually put the rubber band around the ear, cutting off circulation,” said Weeks.

Weeks said she soon realized Baylee’s ear was swollen and that’s when she contacted the manager at Petco.

“He assured me that they had let go the groomer who did it and he offered, he said they would refund my money and they would pay for all medical bills,” said Weeks.

According to vet bills, Petco did refund Angela’s money and they paid for Baylee to be taken to the vet. but Angela said she didn’t think that was enough, so she went to corporate.

“He kept wanting me to give him a number as to what I felt like this was worth and I said you know, I can’t tell you that,” said Weeks.

Petco paid roughly $640 in vet bills and refunded Baylee’s grooming bill of $147. They offered Weeks $500 more on top of that. She said that’s not enough to make up for her dog losing its ear.

NewsChannel 9 reached out to Petco, and they released the following statement:

“We regret and take full responsibility for what happened to Baylee after visiting our grooming salon. At Petco, the health and safety of pets in our care is a responsibility we take very seriously.”

“After a thorough review of Baylee’s experience, it’s clear the groomer involved did not follow our animal care and safety policies. That groomer is no longer with Petco. As pet parents ourselves, we understand how distressing this experience has been for Baylee and her family. We’re committed to making it right and preventing this from happening again.”

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What’s Recalled?

Batch Information

The voluntary recall is limited to the production codes listed below.

To locate the production code, consumers should look on the lower back of the treat bag.

No other production codes, sizes or varieties of these products are affected. The voluntary recall covers only specific production codes of the following beef treat products:

About Beef Thyroid

Dogs consuming high levels of beef thyroid hormone may exhibit the following symptoms: increased thirst and urination, weight loss, increased heart rate and restlessness.

These symptoms may resolve when consumption decreases.

If a dog consumes high levels for a long period of time, these symptoms may increase in severity and may include vomiting, diarrhea and rapid or labored breathing.

If your pet has consumed the product listed and has exhibited any of these symptoms, please discontinue feeding and contact your veterinarian.

What Caused the Recall?

This potential health risk was brought to Merrick’s attention as a result of the FDA sharing one consumer complaint where the dog’s health was temporarily impacted while eating Merrick Backcountry Great Plains Real Beef Jerky 4.5 ounce.

The dog’s health improved and fully recovered after discontinuing consumption of the treat.

Message from Merrick

Pet owners should know there is limited risk given treats are not intended for full nutrition and should only be occasionally consumed.

However, out of an abundance of caution and to maintain trust with our consumers, we are withdrawing all potentially impacted product.

We have not received any similar reports to date from consumers about issues with these products.

As a company of pet owners and pet lovers, we know our consumers place a tremendous amount of trust in us when their pet uses our products.

The quality and safety of our products are the top priority for our company.

We apologize to our retail customers and consumers and sincerely regret any inconvenience and concerns caused by this voluntary recall.

We are working with the U.S. Food and Drug Administration on this voluntary recall and will cooperate with them fully.

What to Do?

If you have product, please contact Merrick at 800-664-7387 from 8 am to 5 pm Central Time Monday through Friday.

Or by email at customerservice@merrickpetcare.com so we can provide a refund.

Or visit Merrick’s website and fill out a form: www.merrickpetcare.com/customerrelations.

No other Merrick or Castor & Pollux products are impacted. These treats are distributed in the U.S. through pet specialty, grocery and online retailers with limited distribution in Canada.

For more information visit www.MerrickPetCare.com.

U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.

Or go to http://www.fda.gov/petfoodcomplaints.

Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.

Get Dog Food Recall Alerts by Email

Get free dog food recall alerts sent to you by email. Subscribe to Poochy And Zoey emergency recall notification system.

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